Order and Delivery

Privacy, Banking and Security

Product, Service and Website Related Queries

Supplier, Affiliate and Dealership Related Queries

Order and Delivery

Q. Can I see/view the item before I commit to a purchase?

Ans. While we don’t have a showroom or shop where items can be viewed at present, we do however welcome you to visit our home office in Acacia Gardens to see/view the product in person and perhaps buy it on the spot paying cash. The address details is available via the contact-us page. For commercial viewing, please contact us in advance and we can either get the products to you in person or alternatively arrange a personal viewing at our warehouse. Call 1800-451-191 to speak to our customer service representative.

Q. How do I place an order on LaptopTables.com.au?

Ans. You can buy from us through various mediums. The process for each has been outlined below.

a. Via our Website using a credit card – To place an order, all you need to do is to click on any item from our site that you’d like to buy. The best place to begin browsing is our homepage. When you’re viewing an item that you’re interested in, click on the “Add to Cart” button on the right hand side of product images. As soon as you do, the screen shall take you to a shopping summary page, wherein you’ll be asked to create an account with us (if you don’t already have one). Once you’ve entered all your address details correct and paid, the product shall be promptly posted to you.

b. Orders via the phone using a credit card  / Paypal – Once you’ve selected the product you’re interested in, please call us between 9 AM – 6 PM (Monday to Saturday) on 1800 451 191 to place an order. We shall note down your product requirements, address details and can process a credit card payment over the phone. An invoice shall be electronically mailed to you (or separately mailed to you on request).

c. Orders via Email (Bank Payment) – We do believe that customers are genuine when they place an order to us over email. Once we’ve got a written confirmation of your delivery address, in good faith, we arrange for the product to be shipped out to you immediately. We shall respond back to your email request with our bank account details along with an invoice. We expect payments to be made immediately on confirmation of your order being accepted. Please do not forget to mention your order number as a payment reference so that we can tally up our account books.

d. Payment on Delivery – Unfortunately we do not currently accept payment on delivery (unless you personally pick up the product from our office or warehouse) or in cases where we physically deliver the product to you in person and accept cash payment.

e. Credit Orders (for Corporate Orders) – We do extend to select corporate clients for credit purchase. Payments terms are strictly 15 days from product delivery. We insist on a purchase order before processing your order. Please visit our Quote Request page for more details. 

Q. How can I view the details of my current and past orders?

Ans. Once you’ve logged onto our website, the “Order History” link becomes active in the “Your Account” drop down menu. Clicking this link shall enable you to view all your current and previous orders. If you click on any of the order, you should be able to view order details.

Q. Can I ship orders to an address different to my billing address?

Ans. Yes you certainly can. All customers who want to gift our products to others, and drop shippers, all use our “Ship to Address” functionality. To enter a delivery address, different to the billing address, just follow the normal order process and it should be a cakewalk.

Q. Do you ship orders to customers outside Australia?

Ans. Currently we ship order only to our customers in Australia and New Zealand. For shipping to other countries, please contact us on 1800 451 191 or email us directly.

Q. I live outside Australia; can I order a gift for someone living in Australia & New Zealand?

Ans. Yes, we do accept orders from anyone and anywhere in the world so long as the delivery address is within Australia & New Zealand (for online orders).

Q. How are orders sent?

Ans. All online and phone orders are shipped via Australia Post. Customers have a choice of choosing to pay for normal parcel post (no tracking) or express parcel post (parcel tracking available). Our shipping delivery guidelines as outlined by Australia Post on their website. For Corporate or Bulk orders, we make custom shipping arrangements in consultation with individual clients. 

Q. What happens if I’m not home for Delivery? Can the couriers phone ahead?

Ans. All our items are sent via Parcel Post (via Australia Post). Although they are unable to phone ahead before a delivery is made, if nobody is at home to sign for your item a note will be left in your letterbox. Your post office will then hold the item for one month so you can pick it up.

Q. How do I know when my order has been sent?

Ans. A shipping update email will be sent to you once your order is dispatched. For orders where express post option was selected, we will send a tracking number along with the shipping update.

Q. How long does it take for the order to reach you?

Ans.The cutoff time for each day’s delivery is 2pm in the afternoon (Monday to Friday). Orders place after the cutoff time is posted on the next business day. Once the order is posted, it takes between 2-7 working days for delivery (standard Australia Post delivery guidelines). All our orders are posted from Stanhope Gardens or Quakers Hills Post office in Sydney, as such; deliveries to some customers in remote part of the country might take a bit extra time. In case of any queries or doubts, we encourage you to contact us immediately.

Q. Does the item price include GST?

Ans. All our prices are quoted in Australian Dollars. The advertised item price includes GST. This is clearly advertised on each product description page. As a final check on the order processing page, the amount of GST is shown separately. Business customers who want to claim GST back can use our invoice to make their claim.

Q. I’ve changed my mind, can I cancel my order?

Ans. Everyone has a right to change their mind, so do you. If for any reason, you want to cancel the order post payment or don’t want to accept delivery of our product, we don’t penalize you for it. So long as our product is sent back to us in its entirety and in its original packaging (not damaged), we allow you to cancel your order and/or return the product.

Top

Product, Service and Website Related Queries

Q. How do I make a warranty claim for my product?

Ans. All our products come with a 1 year warranty. If the product fails due to any manufacturing defect in the first year of normal (no abusive) usage, we will be happy to honor the product warranty claim. Please do quote your order number or order date, so that we can validate your purchase from us.

You’ll see us popularly advertise “Love our Product or get 110% of your money back”. This is not a scam, and we do diligently honor the promises we make; however to avoid abuse, we limit this offer to be applicable for the first 30 days from the time you receive the product. This promise does not include any conditions. If you do not like our product or service quality, we’re happy to take our product back and provide you with 110% return. It’s a strict no questions asked policy – to enable you to buy with confidence. Please do note that this offer is limited to only one purchase of the same product to a customer.

Q. My item arrived with a broken or a missing part. What can I do?

Ans. We're sorry to hear this. We often find smaller parts are tucked away in the box, often amongst packaging, and can sometimes be missed. After you have double-checked and are sure the part is missing, please contact us so that we can offer our assistance.

Top

Privacy, Banking and Security

Q. Do we engage in Telemarketing?

Ans. We do not engage in unsolicited telephone or email marketing. Therefore, if you are contacted by telephone by an individual or organization claiming to represent LaptopTables.com.au - do not purchase from the organization as we have a strict policy against telephone marketing.

Q. What are the various payment methods accepted?

Ans.
a. Credit Cards – Visa & MasterCard (we don’t accept American Express or other cards yet)
b. Direct Bank Payment or Online Bank Transfer – for Phone & Email Orders
c. Cash & Paypal

Q. Why was my credit card declined?

Ans. The most common reasons for a declined credit card are as follows:

1. The CSC security code on your card was entered incorrectly. CSC stands for Card Security Code, which is a 3 or 4 digit number printed on the back or front of a credit card.
CSC can be known by a couple of different names. For example, Visa refers to this as CVV2 (Card Verification Code), while MasterCard refer to this number as a CVC2 (Card Validation Code). On most cards, the CSC is printed on the back of the card, usually after the card number. CSC is an authentication scheme to help prevent fraud. If a credit card number is provided with an incorrect CSC, the transaction will not be approved.

2. Your card was not issued by an Australian bank.

3. Your internet connection originates outside Australia (we find this can often happen if you're accessing the internet from work, and are employed by an international corporation).

If you continue to have trouble, you may wish to try submitting payment via an alternative payment method, such as Direct Deposit to our Bank Account or PayPal.

Q. Do we accept BPay Payments?

Ans. Unfortunately we are not yet able to accept BPay orders. We are working hard to make this payment option available to our customers as soon as possible.

Top

Supplier, Affiliate and Dealership Related Queries

Q. How can I supply stock to LaptopTables.com.au?

Ans. We welcome entrepreneurs who would like to supply us with innovative products to be sold through our website. You do however need to be mindful that synergies need to exist between the product you intend to supply to us and our target market. We only offer the very best deals – this means big discounts and genuinely top quality products. While we’re not big enough to receive hundreds of stock offers every month, we do receive genuine inquiries and we treat each such offer with sincerity.

In terms of delivery mechanism, we work with a combination of models, either purchasing your stock outright and storing it in our warehouse at in Sydney, or else relying in you to store the products in your warehouse for fulfillment purpose (only if you have an well established process driven relationship in place).

If you are serious about promoting your products through our website as a joint initiative, then please write back to us with the following details:
a. Your product details, including details of quantity available for sale, along with pictures and descriptions
b. Your target sale price for the stock, as well as retail value if applicable.
c. Your contact information including your mobile phone details.

Q. Can you use LaptopTables’s photos and descriptions when reselling or drop shipping items?

Ans. We actively promote drop shipping. Many of our reseller customers are making great dollars by buying our items in bulk to sell for profit. As such we are happy for you to use photos and information from our products listings

Q. Can I use LaptopTables.com.au to resell items to my customers (drop ship)?

Ans. We offer a dropshipping service at no extra cost to anyone who's interested - no ABN is required. To dropship items to different customers and addresses, you'll firstly need to register as a new LaptopTabels.com.au member.

You will need to place a separate order, using this account, for each customer you wish to ship to. Please ensure you change the shipping address for each order. So far as warranty claims go, it is non-transferable, which means that any warranty claims must come directly from you. We will not be able to deal directly with your customers. We therefore strongly suggest you have your customers check their orders for any problems as they receive them. We will replace any item if it is found to be faulty within 30 days from the date of dispatch.

If you are considering re-selling our products on eBay auctions on a drop-shipping basis, we strongly suggest that you speak to us over the phone to block an order (to ensure stock is available for you to meet your commitment) or alternatively recommend running short auctions. We encourage or re-sellers to engage in active communication with us, to ensure that a strong business bond is created.

Top